Answers before you download, buy, or ask support.

Choose by source. Use Outlook Email Extractor for Outlook or PST files, IMAP Extractor Pro for Gmail/Yahoo/IMAP mailboxes, File Email Extractor for local documents, and Lead Scraper or web extraction tools for online research.

Yes. The core MonocomSoft product line is designed for Windows desktop workflows. Check each product page for specific Windows and software compatibility details.

Most products include a free trial so you can test the interface, speed, and output before purchasing. Trial limits vary by product.

Trial versions may limit exports, records, attachments, or processing volume. The goal is to let you confirm whether the tool fits your workflow before unlocking full usage.

License terms depend on the product and offer shown at checkout. Please check the product page or order page before purchase, or contact support if you need clarification.

In many cases support can help with a legitimate PC change or reinstall. Share your order details and the reason for transfer through the support page.

Visit the relevant product page and follow the purchase or checkout link. Make sure your email address is correct because license and order details are usually sent there.

License details are typically sent to the email address used during purchase. If you do not see the email, check spam/promotions folders and then contact support with your order information.

Yes. Use your order confirmation or contact support with your order ID, billing email, and invoice details required for your records.

MonocomSoft offers a 7-day money-back guarantee on eligible purchases. Please review the refund policy and contact support with your order details.

Visit the support page and include the product name, Windows version, license email if available, screenshots, and the exact steps that caused the issue.

Response time depends on ticket volume and issue complexity. Clear details, screenshots, and order information help support understand and resolve your request faster.

MonocomSoft aims to handle customer data responsibly. Please review the privacy policy for details about information collection, usage, and data handling.

Many tools are designed around local desktop workflows. Exact behavior can vary by feature, especially when connecting to online mailboxes or web sources. Review the product page and privacy policy for the workflow you use.