MonocomSoft Help

Clear answers before your next step.

Find practical guidance about Workspace, products, trials, plans, licenses, purchases, privacy, and support.

Products Plans Support
01

FAQ category

Products and Workspace

The essentials for understanding the MonocomSoft ecosystem.

What is MonocomSoft?

MonocomSoft builds business software across one connected ecosystem: Workspace apps for focused browser-based work, flagship suites for deeper operations, and Windows utilities for specialist local processing.

What is MonocomSoft Workspace?

Workspace is the secure front door for MonocomSoft cloud software. It brings your account, organization, app launcher, access, subscriptions, and billing into one place.

Explore Workspace →
What is a flagship app?

A flagship app is a complete business system built for a major operational area. GST Billing Suite is the first available suite, with HR, payroll, CRM, and other systems planned for the same ecosystem.

View flagship apps →
Which product path should I choose?

Choose Workspace when you want the full cloud ecosystem, a flagship plan when you need one complete suite, or a Windows utility when files and data must be processed locally on a PC.

Compare product paths →
02

FAQ category

Trials, plans, and licenses

Try the workflow, understand access, and activate the right plan.

Can I try MonocomSoft before paying?

Yes. You can create a Workspace account free and activate a 14-day unrestricted trial for eligible cloud plans. Most Windows utilities also provide a trial so you can check the workflow and output before purchase.

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What does a Workspace plan include?

The Workspace plan is designed to include available focused apps and flagship suites through one account, with access to future additions according to the active plan terms.

Can I subscribe to only one flagship suite?

Yes. A flagship plan is for businesses that need one complete suite without subscribing to the full Workspace ecosystem.

How do Windows utility licenses work?

Desktop utilities are licensed separately. Current plan cards show one-year, three-year, and lifetime options where available, together with the applicable updates and purchase terms.

Can a desktop license be moved to another PC?

License transfers depend on the product and license type. Contact support with the product name, purchase email, and the reason for transfer before activating it on another computer.

03

FAQ category

Orders, invoices, and refunds

Practical answers for checkout and post-purchase questions.

Where can I view live cloud pricing?

Create or sign in to Workspace to view current pricing in the context of your business account, trial, checkout, and subscription.

Open Workspace →
How will I receive a desktop license?

License and order details are sent to the email used during checkout. Check spam or promotions folders before contacting support if the message is not visible.

Can I request an invoice?

Yes. Include accurate business and tax details during checkout where supported. For an existing order, contact support with the order ID and purchase email.

How do refunds work?

Eligible direct purchases may be covered by the MonocomSoft refund policy. Requests should include the order details, product name, and reason for the request.

Read the refund policy →
04

FAQ category

Support, privacy, and data

What to send us and how different products handle business data.

What should I include in a support request?

Send the product name, account or purchase email, operating system where relevant, a clear description of the issue, and the exact error text or screenshot. Never send passwords or sensitive source data.

Contact support →
Do Windows utilities upload my files?

Products described as local Windows utilities are designed to process files, folders, mailboxes, and records on the computer. Review the individual product page for any feature that connects to an external service.

How is Workspace account data handled?

MonocomSoft uses account, organization, access, subscription, billing, and service data to operate and support Workspace. The privacy policy explains the categories and choices in detail.

Read the privacy policy →
Can MonocomSoft build a custom solution?

Yes. Share the workflow, source, expected result, team size, and timeline through the contact form so the requirement can be reviewed properly.

Discuss a custom requirement →

Need a specific answer?

Send the product, source, and result you need.

A little context helps support give you a useful answer from the first reply.

Contact support Compare products