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MonocomSoft Support Central
Find the right answer. Get back to work.
Search common support topics, choose the path that matches your issue, or send the details our team needs to help without unnecessary back-and-forth.
Popular
Support request router
Choose one path Specific details lead to faster answers Browse FAQ
Useful context
Send the details that remove guesswork.
Responsible handling
Never send passwords or sensitive source data.
Practical next step
Get an answer you can act on.
Start with the issue
Choose the shortest path to a useful answer.
Each support path tells you what to include and where to continue.
AC Workspace and cloud apps
Account or app access
Sign-in, organization, tenant, trial, subscription, role, or application access questions.
- Account or business email
- Workspace or app name
- Exact access message shown
LI Orders and desktop utilities
License, invoice or refund
License delivery, activation, transfer, purchase record, invoice, duplicate charge, or refund questions.
- Product and purchase email
- Order ID or payment reference
- Activation message if relevant
TI Installation and workflow
Technical troubleshooting
Installation, launch, source connection, processing, filtering, export, or repeatable error questions.
- Product and version
- Windows, browser, or Outlook version
- Steps, error text, and screenshot
PG Product and workflow fit
Product guidance
Tell us where the data lives, the volume involved, and the result your team needs.
- Source: Workspace, mailbox, files, or web
- Expected output or business result
- One-time, repeat, or team workflow
Before you contact us
A complete request gets a useful answer sooner.
A short message with accurate details is more useful than a long description without the product, environment, or error.
Prepare support request Support request / ready 4 details
Product
Name, version, and app or plan.
Environment
Windows, browser, Outlook, or mailbox source.
Issue
What you expected and what happened instead.
Evidence
Exact error, screenshot, or reproducible steps.
Ready for support review Keep passwords and sensitive data private
Self-service library
Useful answers, policies, and product paths.
Resolve a common question now or collect context before contacting support.
FAQ
Common questions
→ PL Accounts, trials, plans, licenses, invoices, refunds, privacy, and support.
Plans and trials
→ RF Workspace access, flagship plans, desktop licenses, and trial paths.
Refund policy
→ PR Eligibility, request details, payment errors, and approved refund handling.
Privacy and data
→ PC How account, product, support, and local workflow data are handled.
Product catalog
→ BG Compare Workspace, flagship suites, cloud apps, and Windows utilities.
Practical guides
→ Workflow guidance for mailbox, file, extraction, and automation questions.
Help by product family
Go directly to the software involved.
Product context helps narrow setup, access, source, and output questions.
Cloud Workspace and connected apps
Windows Desktop utilities
Contact support
Prepare a request with the right context.
Choose the closest product area and request type. Your default email app will open with a structured message ready to review and send.
support@monocomsoft.com English support No passwords or sensitive files