1. Scope of this policy
This policy applies to MonocomSoft websites, Workspace accounts, cloud applications, desktop product purchases, support interactions, trials, subscriptions, and related services.
A product may provide additional notices where its workflow requires different data or permissions.
2. Information you provide
We receive information you knowingly provide when you create an account, organization, or tenant; request support; start a trial; purchase a plan or license; subscribe to updates; or submit a contact form.
- Name, email address, business name, and contact details
- Account, organization, tenant, role, and access information
- Plan, order, invoice, tax, and payment status information
- Support messages, diagnostics, and product feedback you choose to share
3. Information collected automatically
When you visit or use our services, systems may record technical information such as IP address, browser, device type, operating system, referring page, timestamps, session activity, errors, and feature usage.
Cookies and similar technologies may be used for sign-in, security, preferences, performance, analytics, and essential site operation. Browser controls can limit non-essential cookies where available.
4. How information is used
We use information to provide and secure accounts, create organizations or tenants, grant app access, operate trials and subscriptions, process purchases, deliver licenses, provide support, prevent abuse, improve performance, and meet legal obligations.
We may send service messages about account security, billing, product access, policy changes, or support. Marketing communication is sent according to applicable consent and opt-out requirements.
6. Product and local workflow data
Local Windows utilities are designed to process source files and records on the user computer unless a feature clearly requires an external connection. Customers remain responsible for their source data, backups, permissions, and outputs.
Cloud applications may store the business records needed to provide their functions. Access is controlled through the relevant account, organization, tenant, and application permissions.
7. Security and retention
We use reasonable administrative, technical, and organizational safeguards appropriate to the service. No online system can guarantee absolute security, so customers must also protect passwords, devices, accounts, and exported data.
Information is retained for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, prevent fraud, and meet legal or accounting requirements.
8. Access, correction, and choices
You may review or update available account information through the service. You may also contact support to request access, correction, deletion, or information about your personal data, subject to identity verification and legal retention requirements.
You can opt out of non-essential marketing messages using the unsubscribe method provided. Essential security, billing, and service notices may still be sent.
9. Changes and contact
We may update this policy as products, laws, or practices change. The latest version and effective date will remain available on this page.
Privacy questions and requests can be sent to support@monocomsoft.com. Please do not include passwords, payment credentials, or unnecessary sensitive source data.