1. Eligibility
Eligible purchases made directly from MonocomSoft may be submitted for refund review within seven days of purchase. Eligibility depends on the product, license or plan, payment status, reason for the request, and whether the service or license has been materially used or misused.
A request is not automatically approved. MonocomSoft reviews the purchase details and circumstances before confirming a refund.
2. Before requesting a refund
Trials are provided where possible so customers can evaluate compatibility, workflow, and output before purchasing. Please contact support first when a technical issue may be resolved through setup guidance, an update, or license assistance.
3. How to request a refund
Send the request to support@monocomsoft.com from the purchase email. Include the product or plan, order ID, purchase date, payment method, and a clear reason for the request.
MonocomSoft aims to acknowledge a complete request within two business days. Additional information may be requested to verify the purchase or understand a technical issue.
4. Duplicate or incorrect charges
Contact support promptly if a card or bank account was charged more than once for the same transaction, or if the charged amount differs from the confirmed order. Verified payment errors will be corrected or refunded as appropriate.
5. Requests that may not qualify
Applicable consumer rights are not limited by this policy where local law provides mandatory protections.
- Requests received after the stated eligibility window
- Purchases made through a third party where that provider controls the refund
- License misuse, unauthorized sharing, policy violations, or fraudulent activity
- Failure to review clearly stated system requirements or trial output
- Services already delivered or custom work already performed
6. Approved refunds
Approved refunds are normally returned through the original payment method. Processing time depends on the payment provider and financial institution. Access, subscriptions, or license rights connected to the refunded purchase may be cancelled.