1. Our position on spam
Spam and abusive messaging are strictly prohibited. Users are responsible for every email, message, campaign, list, and recipient processed through their use of MonocomSoft software.
Providing software for extraction, research, or sending does not authorize unlawful collection or communication and does not transfer the user responsibility to MonocomSoft.
2. What we consider spam
Spam includes unsolicited bulk email, unsolicited commercial email, deceptive messages, or repeated electronic communication sent without a valid relationship, permission, or other lawful basis.
- Using purchased, harvested, scraped, or shared lists without lawful permission
- Hiding or falsifying sender identity, origin, subject, or purpose
- Sending without a working unsubscribe or opt-out method where required
- Ignoring opt-out requests, complaints, suppression lists, or legal restrictions
- Sending harmful, fraudulent, misleading, discriminatory, or prohibited content
3. Sender responsibilities
Before contacting a recipient, users must understand and follow the laws that apply to the sender, recipient, content, and communication channel. This may include consent, identification, recordkeeping, privacy, and unsubscribe requirements.
Users should maintain reliable consent records, keep lists current, honor suppression requests promptly, and use reasonable sending volumes and security controls.
4. Enforcement
MonocomSoft may investigate complaints and may restrict support, suspend accounts, block licenses, or terminate access where there is credible evidence of spam, illegal activity, policy violations, or harm to recipients and systems.
We may request information needed to assess a complaint and may cooperate with payment providers, hosting providers, or lawful authorities where required.
5. Report suspected abuse
To report suspected misuse of a MonocomSoft product, email support@monocomsoft.com with the message headers, sender details, date, and a brief explanation. Forward only the information needed to investigate and remove unrelated sensitive data.